Support
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Submit your Certificate Number from your certificate or certificate email on the homepage of Donor Getaways.
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Our team will work with you by email to answer any questions and complete your travel booking for your Experience.
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Enjoy your well earned Experience knowing that you helped support an important nonprofit organization!
Having an issue with redeeming your Certificate? Need assistance with any other questions about your Experience?
Questions happen, and we're here to help answer!
No worries, if you have questions we're here to help! Please visit out Contact page and submit any questions. Your submission will start an email conversation where you can ask follow-ups and we can be sure you're comfortable before you redeem!
It depends on the Experience you are redeeming. Some Experiences allow for the addition of guests or travelers and others do not. If your Experience does allow you to add additional guests or travelers, there may be an additional expense.
You will receive a copy of your redemption submission and a Welcome Email with more information about your specific Experience. A team member will reach out within 3 business days to start your booking process and answer any questions you might have!
If you need a phone call, please reply to your Welcome Email, reply to your email with our team member, or visit the Contact page and request a callback. Phone calls are only available during regular business hours: Monday - Friday 9 a.m. - 5 p.m. Central Time Zone
Donor Getaways is based in Tulsa, OK.
Donor Getaways is not able to assist in questions related to your support of a nonprofit, including questions related to taxes or donations. Please reach out to the organization you supported for assistance with those kind of questions.